13 January 2010: Launch of an online toolkit for government departments helping them to identify ways of improving online forms, phone scripts and paper forms, making them more understandable and accessible for their customers.

The launch event takes place at the Institute for Government and speakers include Sir Leigh Lewis, Permanent Secretary, Department for Work and Pensions.

The toolkit was developed from research work undertaken by PPG and OII on behalf of the National Audit Office. For more information and access to the online checklist

Members of our research team are involved in a number of research projects relating to Government on the Web, involving other universities and private sector partners and sponsored by the National Audit Office, research councils, the European Commission, private companies and charitable bodies.
The projects have for example resulted in two books: "Digital Era Governance" and "The Tools of Government in the Digital Age".
Other projects include the setup of an experimental laboratory for the Social Sciences in Oxford (OXlab) including a database with currently more than 1.500 participants.

The UK's National Audit Office (NAO) has commissioned us to carry out several Value For Money studies on their behalf to survey online delivery of UK public services.
Coming up in July 2007 is the latest Government on the Internet report which evaluates progress in delivering UK government services online. The upcoming study is the third in the series that started with Government on the Web (in 1999) and Government on the Web II (2002). Other reports for the National Audit Office have looked at how to achieve innovation in public services, citizen redress options and the design of government administrative forms.